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Tender Details
- Country: France
- Summary: Telephone and Technical Penalty Contract for Tenants
- FRT Ref No: 120442413
- Deadline: 07 Jul 2025
- Competition: ICB
- Financier: Self Financed
- Purchaser Ownership: Public
- Tender Value: 680000
- Notice Type: Tender
- Document Ref. No.: 368186-2025
- Purchaser's Detail :
- Description :
- The framework agreement will be executed by the emission of order pleas.
The services are paid by unit and flat-rate prices.
The estimated amounts are indicative and include all of the renewal periods.
Full care for evening and weekend calls, holidaysand non-working on Erilia, apart from agency opening hours.
It is a question of setting up a telephone call service with in case of technical emergency, the terms of technical providers if necessary.
The penalty service includes:
-The immediate care of callsApart from opening hours,
-The systematic entry of all requests
-The triggering of technical interventions according to call scenarios,
-The assignment of task by email
-the call if necessary of the staff of Erilia for alert and decision-making, forThis a schedule of penalty personnel will be communicated semi-annually then updated each time as needed
Telephone and technical penalty market for tenants
The framework agreement will be executed by the issue of purchase orders.
The services are paidby unit and lump sum prices.
The estimated amounts are indicative and include all of the renewal periods.
The full care of the evening and weekend calls, holidays of Erilia, outside the opening hours of agencies.
It is a question of putting... - Documents :
Purchaser : SA ERILIA, A MISSION COMPANY
Address: 72 bis rue Perrin Solliers
Town: Marseille
NUTS-Code: FRL04
Postal Code: 13291
Attn: CALISE Nathalie
Phone: 0491184545
Email :correspondre@aws-france.com
URL :http://www.erilia.fr
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