- Country: France
- Summary: Market for the Supply, Implementation and Operation of an Omnichannel Contact Center Solution in Saas Mode
- FRT Ref No: 128308301
- Deadline: 27 Nov 2025
- Financier: Self Financed
- Purchaser Ownership: Government
- Tender Value: EUR 705000
- Notice Type: Tender
- Document Ref. No.: 683255-2025
- Purchaser's Detail:Login to see full purchaser details. Login to see full purchaser details. Login to see full purchaser details. Login to see full purchaser details. Login to see full purchaser details. Login to see full purchaser details. Login to see full purchaser details. Login to see full purchaser details. Login to see full purchaser details.
- Description:
- The purpose of this contract is the supply, implementation and operation of an omnichannel contact center solution in SaaS mode (CCaaS). This solution must notably integrate an interactive voice server (IVR), an automatic call distributor (ACD), coupling computer telephony (CTI), management of multiple channels (calls, emails, SMS, WebRTC), as well as interconnection with Salesforce CRM.
provision, implementation and operation of an omnichannel contact center solution in SaaS mode
supply, implementation and operation of an omnichannel contact center solution in SaaS mode - Documents:
If you are registered member, kindly login to view full details of this tender notice:
CLICK HERE TO LOGINMarket for the Supply, Implementation and Operation of an Omnichannel Contact Center Solution in Saas Mode - France Tender
The AFPA, a Government sector organization in France, has announced a new tender for Market for the Supply, Implementation and Operation of an Omnichannel Contact Center Solution in Saas Mode. This tender is published on FranceTenders under FRT Ref No: 128308301 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2025-11-27.
The estimated tender value is EUR 705000, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.
