- Country: France
- Summary: It Helpdesk and Support Service
- FRT Ref No: 117028484
- Deadline: 16 May 2025
- Financier: European Banking Authority (EBA)
- Purchaser Ownership: Government
- Tender Value: EUR 1437259
- Notice Type: Tender
- Document Ref. No.: 206530-2025
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- Description:
- This prior information notice serves as announcement of EBAΒ΄s market consultation. The EBA wants to obtain information from economic operators on the market for these services. Please request the questionnaire by email to tenders@eba.europa.eu. This market consultation will be open until 30/04/2025. The EBA needs a service of IT helpdesk, service desk or support service to solve IT issues encountered by EBA staff in the performance of their tasks. The procurement procedure shall result in a framework contract with a narrow scope and a very specific service delivery model for the helpdesk, with SLA, KPIs, incidents per year, customer satisfaction rating expectation, and linked to contractor incentives and penalties. The scope of the services is to provide helpdesk services related to: Β the management of end-user hardware and solving issues related to it (PCs, laptops, mobile phones, tablets, screens, accessories/ peripheral equipment), including keeping inventory of hardwareΝΎ Β the use of end-user software (Windows, iOS, MS Office, Azure, various other software products, apps)ΝΎ Β the management of domain accounts, network folders, mailboxes, distribution lists, etc.ΝΎ Β the use of desktop telecommunications tools and software (i.e. phone, email, WebEx, Teams)ΝΎ Β the use of audiovisual and connectivity equipment in meeting rooms (i.e. screens, microphones, cameras, meeting room connections to MS Teams calls and meetings and to WebEx calls occasionally)ΝΎ Β the VIP support ...
- Documents:
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CLICK HERE TO LOGINIt Helpdesk and Support Service - France Tender
The EUROPEAN BANKING AUTHORITY, a Government sector organization in France, has announced a new tender for It Helpdesk and Support Service. This tender is published on FranceTenders under FRT Ref No: 117028484 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2025-05-16.
The estimated tender value is EUR 1437259, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.
