Framework Agreement for the Acquisition and Maintenance Tender

Notice for Framework Agreement for the Acquisition and Maintenance in Operational Condition of an Nlu Solution and Conversational Agents for Edf Customers in France. The reference ID of the tender is 138301556 and it is closing on 21 Apr 2026.

Tender Details

Country: France
Summary: Framework Agreement for the Acquisition and Maintenance in Operational Condition of an Nlu Solution and Conversational Agents for Edf Customers
FRT Ref No: 138301556
Deadline: 21 Apr 2026
Financier: Self Financed
Purchaser Ownership: Government
Tender Value: EUR 3200000
Notice Type: Tender
Document Ref. No.: 199162-2026
Purchaser's Detail:
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Description:
The subject of the contract concerns the supply and MCO of an NLU and conversational agent solution. The product will make it possible to provide a conversational agent which analyzes transcripts from voice conversations and an agent conversational which analyzes written conversations via a ChatBOT. This solution must offer a consultation HMI. By conversational agent we mean artificial intelligence technologies that make it possible to understand customer intentions and offer them appropriate responses. This conversational agent must be able to interface via API to the COMPANY's telephony service (a SpeechToText (STT) and a TextToSpeech (TTS)) for the SVILN and must include a presentation layer which can integrate with various COMPANY solutions (website and native applications) regarding ChatBOT. The solution must make it possible to asynchronously extract and use verbatims and labeling to qualify conversations for specific purposes. marketing operations, professionalization and exploratory analyzes for the COMPANY (detection of weak signals, customer engagement, etc.) and include Generative Artificial Intelligence technologies. This solution will be hosted and managed by the market HOLDER. EDF SA issues this contract notice in its name, and on behalf of its subsidiary G2S (direct beneficiary). The maximum value of this Framework Agreement is estimated at €3.2M. The volume of...
Documents:

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Framework Agreement for the Acquisition and Maintenance in Operational Condition of an Nlu Solution and Conversational Agents for Edf Customers - France Tender

The EDF SA, a Government sector organization in France, has announced a new tender for Framework Agreement for the Acquisition and Maintenance in Operational Condition of an Nlu Solution and Conversational Agents for Edf Customers. This tender is published on FranceTenders under FRT Ref No: 138301556 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2026-04-21.

The estimated tender value is EUR 3200000, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.

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