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Tender Details
- Country: France
- Summary: Establishment of a Support Market for the Edf Dipnn Scope
- FRT Ref No: 96784399
- Deadline: 01 Mar 2024
- Competition: ICB
- Financier: Self Financed
- Purchaser Ownership: Public
- Tender Value: 49000000
- Notice Type: Tender
- Document Ref. No.: 88644-2024
- Purchaser's Detail :
- Description :
- This market aims to cover the application support needs of the EDF DIPNN IS: Provide level 1 and 2 support centrally and locally in order to handle requests, analyze them and process them from end to end
Lot1 - Establishment of a support market for the EDF perimeterDIPNN
This market aims to cover the application support needs of the EDF DIPNN IS: Provide level 1 and 2 support centrally and locally in order to handle requests, analyze them and process them from end to end.
This involves setting up a dedicated service centerie driven by the IT department (ECOWINN) by unifying and integrating application support activities while relying on "local successes" and applying ITIL. This market aims to: Guarantee end-to-end processing of requests from DIPNN users and partners: Point of contactunique Analysis and processing of incidents and service requests Ensure L1 and L2 support (excluding office automation and telecom) Hypervision of DIPNN processes and prioritization of incidents according to their business impact Implementation of centralized and local support
Doc Title : Set upof a support market for the EDF DIPNN
Contract Type: services scope - Documents :
Purchaser : EDF SA
Address: Direction des Achats Groupe
Town: Paris
NUTS-Code: FR101
Postal Code: 75017
Phone: 0698050357
Email :jeremiie.defaye@edf.fr
URL :https://www.edf.fr/
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