Tender Details

Country: France
Summary: Dsi Control Tower
FRT Ref No: 131208451
Deadline: 22 Dec 2025
Financier: Self Financed
Purchaser Ownership: Government
Tender Value: EUR 10560000
Notice Type: Tender
Document Ref. No.: 795347-2025
Purchaser's Detail:
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Description:
The scope of the case concerns the establishment of a "Control Tower" market to manage IS incidents of the Enedis IT Department within the Architecture & Operations division.
Three lots on this market:
• Lot 1: Processing and Triage of technical incidents N0 and N1 (flat rate lot)
• Lot 2: Processing and sorting of USER requests on the support portal (flat rate batch)
• Lot 3: Center of excellence (multi-award lot with subsequent contracts)
Lot 1 - Processing and Triage of technical incidents N0 and N1
This lot is committed to results on a service model single-award flat rate.
This lot covers the supervision and triage of N0/N1 technical incidents, with an objective of speed and relevance in directing tickets to the right teams. It includes the automation of sorting mechanisms, the reduction of IS noise, and support products towards the You Build It, You Run It (YBIYRI) standard to strengthen their operational autonomy and continuous improvement.
Lot 2 - Processing and sorting of user requests on the support portal
This lot is committed to results on a flat-rate service model single assignee.
This lot concerns the handling of reports expressed by users via the support portal, by guaranteeing rapid and intelligent triage as well as clear communication. It also includes value-added services such as management of the comm...
Documents:

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Dsi Control Tower - France Tender

The ENEDIS SA, a Government sector organization in France, has announced a new tender for Dsi Control Tower. This tender is published on FranceTenders under FRT Ref No: 131208451 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2025-12-22.

The estimated tender value is EUR 10560000, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.