Cars2 - Renewal of the Divnum Assistance Contract - Market Tender

• Country: France
• Summary: Cars2 - Renewal of the Divnum Assistance Contract - Market for Driving Assistance and Supervision Services in the Digital Division
• FRT Ref No: 136998868
• Deadline: 25 Mar 2026
• Financier: Self Financed
• Purchaser Ownership: Government
• Tender Value: EUR 34000000
• Notice Type: Tender
• Document Ref. No.: 146781-2026
• Purchaser's Detail:
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• Description:
• The challenges of the current CARS Market are as follows: -Optimized satisfaction of CARS support users: •Simplicity and speed in resolving incidents, •User autonomy, •Proactivity of support thanks to an innovation approach permed. -Ability to provide service in a context of restructuring of the support chain within UNITEP and the arrival of new uses; -Rationalization and reduction of costs thanks to the industrialization of processes and automation of processing and consolidation of 5 contracts into one; -Succeed in a responsible partnership with an integration company; -Technological innovation. For the future CARS2 market, the choice is made to strengthen the operational and contractual scope : -By improving the user experience through proactive assistance, rapid incident resolution and better consideration of business needs. To identify these needs, an assessment of current operations, an analysis of surveys satisfaction and an analysis of historical tickets were carried out; -By strengthening the quality of service, streamlining exchanges between business and IT teams, and establishing a lasting relationship of trust; -By setting up Services Premium for a dedicated perimeter during a specific period; -By calling on more in-depth functional skills among stakeholders. -By expanding existing application supervision...
• Documents:

 Tender Notice